Privacy Policy

Last updated: 22 August 2025

Simforge Engineering (“Simforge”, “we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website simforge.in and our shop services.

Information We Collect

• Account & Order Data: name, billing/shipping address, phone number, email, and payment details (processed securely by our payment gateway).
• Technical Data: browser type, IP address, device information, cookies, and analytics data to improve website performance.
• Support & Communication: messages sent to boxbox@simforge.in or pitstop@simforge.in.

How We Use Your Data

• To process and deliver your orders.
• To provide customer support and warranty service.
• To send updates about your order, shipping, or returns.
• To improve our website, products, and services.
• To comply with tax, legal, and regulatory obligations.

Payment Processing

We do not store your credit card details. Payments are securely processed via third-party gateways (such as Razorpay, PayPal, or Stripe, depending on your region). These providers process your financial information according to their own policies.

Cookies & Analytics

Our site uses cookies to enable essential functionality (cart, checkout, login) and to analyze visitor behavior via tools like Google Analytics. You can disable cookies in your browser, but some features of the site may not function properly.

Sharing of Information

We only share your data with third parties when necessary:

• Carriers & couriers for delivering your orders.
• Payment providers for processing transactions.
• Service providers for IT hosting, analytics, and security.
• When required by law, regulation, or government request.

Data Retention

We retain order data for as long as required by tax and accounting laws (typically 5–7 years). Other personal data is retained only as long as needed for the purpose it was collected.

Your Rights

• Access the personal data we hold about you.
• Request correction or deletion of your data (where legally possible).
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online system is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “last updated” date shown at the top.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Email: info@simforge.in
Sales: pitstop@simforge.in
Support: boxbox@simforge.in
Address: Simforge Engineering, Plot No-44, GAT No-661, Kolwadi, Pune-412110, India